We know that for many of you, using Bubo happens in the context of dealing with a recent diagnosis, starting a new treatment, or learning to manage a chronic illness. It can be a challenging time. Know that we are here for you. If you need help or have a question, please let us know. A real human being will read your message and we will do our best to help.
Have a question? We’re happy to help. Just let us know what you need help with or have questions about, and we’ll get back to you as soon as we can with the answers you need. No bots or tickets here, just good answers.
How to Reach Us
Email (primary)
We’ll do our best to get back to you within 1 business day. If your issue is urgent, please put “URGENT” in the subject line.
Mailing Address
Owl Mountain Studios
Signal Mountain, TN
Common Questions
How do I delete my account?
You can delete your account directly from the app: go to Settings → Account → Delete Account. Your personal health data will be permanently removed from our live systems within 30 days. If you run into any trouble, email us at info@bubo.healthand we'll handle it manually.
Is my health data secure?
Yes. Your data is stored on US-based servers with encryption at rest and in transit, and row-level security that ensures your records are never visible to other users. We do not sell your data, run ads, or share it with third parties for any purpose other than operating the features you use. Audio from visit recordings is transcribed and immediately discarded, never stored. For full details, see our Privacy Policy.
Can my doctor see my data?
No. Your health data in Bubo is private to you. Your care team cannot access it unless you choose to share something directly with them (for example, by showing them the app or exporting a record). We do not share your data with healthcare providers, insurance companies, or any third party without your explicit consent.
What if the AI chat gives me wrong information?
We take this very seriously. But, even AI sometimes gets it wrong. Please remember that Bubo is designed to help you prepare for speaking with your healthcare team, not to replace your doctor. If something that the AI says to you doesn’t feel right, listen to your gut, and double check with your doctor. Also please let us know by sending us an email so we can review the AI’s responses.
How do I export my data?
You can export the data from the app here: Settings → Data & Privacy → Export My Data. If you need help exporting your data, or you need it in a specific format for medical, legal, or other purposes, let us know at info@bubo.health and we will work with you to get it done.
Is Bubo a medical device?
No, Bubo is not a medical device. Bubo is not intended to diagnose, treat or prevent any condition. It is intended to be used for personal health management and organization purposes. It is designed to help you be more organized, more informed, and better able to communicate with your medical care team. Bubo is not intended to be used as a substitute for medical advice.
Why can't I connect my hospital records yet (Epic / MyChart)?
EHR Connect (direct integration with hospital record systems including Epic) is built and currently in partner testing. It is not yet available to all users. We expect to ship it in a future update. When it launches, you'll be able to automatically import your medications, lab results, and appointment history from participating health systems. We'll notify you when it's available.
How do I cancel my subscription?
Subscriptions may be managed and canceled through your Apple App Store account settings here: Settings (iOS) → [Your Name] → Subscriptions → Bubo Health → Cancel Subscription. Please note that you will continue to have access to the service until the end of your current billing period. Refunds will not be issued for partially used billing periods, though we will always do our best to work with you if there is an issue.
For Clinicians & Care Teams
Bubo was built by a patient. While we hear a lot of great feedback from our patients, we know that you see patients every day, and we would love to hear your thoughts on how we can make Bubo a better tool to help the patients you treat. Whether you’re a primary care physician, nurse practitioner, oncologist, pharmacist, patient navigator, or work in some other capacity in the care delivery system, if you have ideas, we’d love to hear them. Email us at info@bubo.health with “Clinician Feedback” in the subject.
In a Crisis? Please Get Help Now
If you are experiencing a medical emergency, call 911 immediately. Do not rely on this app in an emergency.
If you are in a mental health crisis or struggling with thoughts of self-harm, please call or text 988(Suicide & Crisis Lifeline, available 24/7 in the US). You can also text HOME to 741741 to reach the Crisis Text Line. You matter, and help is available right now.